This is Jess! We got her just before we opened as we needed a protector of customer happiness. Jess is a six year old Highland Sheepdog. As you can see she is hard at work to bring you the best products and prices. She lives in the highlands of Scotland near Loch Ness in a village called Gorthleck, also the home of True Brit's UK office. To Jess, and all of us at True Brit, you, our customers are the most important. The following are Jess's policies which we all hope enhance your visit to trubrit.com RETURNS: No bones about it! We will gladly accept returns within 30 days of receipt of your order. Simply mail back your return in its original product box. Include the original packing slip marking the item and reason for return. We will issue you with an immediate refund in the manner you originally paid. See, nice and easy! PAYMENT METHODS: We currently accept Mastercard, Visa, and Diners Club. Jess has also worked out payment by check: simply place your order and choose check as your payment, print your order and mail with your check. Your product will be shipped upon receipt of the check. SHIPPING CHARGES:Below are our regular shipping charges, however as a test we are currently offering free shipping if you choose ground. Too often a customer drops out of a sale after pressing the order button and we want to know why...is it shipping? If so don't worry IT'S FREE! If for some other reason you choose not to order we would love to know why at ladyjess@trubrit.com Thanks, Jess! Up to $25.00........................$4.95 $25.00 - $50.00....................$6.95 $50.00 - $100.00...................$8.95 $100.00 - $200.00.................$10.95 $200.00 - $300.00.................$12.95 $300.00 and up.....................$14.95 2nd Day air add an additional $10.00 If you live within the USA you will probably receive your order within 3 to 5 days without choosing air delivery. So, if you can wait Save yourself the money! Orders shipped outside the USA, add an additional $15.00 SOME TAIL WAGGING IDEAS: GIFT WRAPPING: Jess would also like you to know that we offer gift wrapping with a message card for $3 an item. We can only ship to one address per order however, so separate orders must be placed per shipping location. SPECIALTY ITEMS: Jess promises any Items not found here that you wish were, will be hounded down if possible. Please email us at ladyjess@trubrit.com. WE REALLY WANT YOU TO BE HAPPY! If you have any questions, ideas, or wishes please contact us at ladyjess@trubrit.com. Please Haste Ye Back to check on Jess's growth and adventures, and we'll even introduce you to the rest of the company True Brit 1641 N. 400 Rd. Baldwin Kansas. USA 66006 785-979-5887 10a.m.- 5p.m.CST Monday thru Saturday. Email Us: ladyjess@trubrit.com